Cold Plunge Frequently Asked Questions
Shipping is 100% FREE anywhere in the Continental US! To get your Cold Plunge to you as safely and quickly as possible, we ship it directly from our authorized manufacturer partner warehouses located right here in the United States.
We will process your order within 1–2 business days. If your sauna or cold plunge is in stock, it typically ships out within 3–7 business days, and we’ll send tracking information straight to your inbox.
A specialized freight truck will deliver the shipment right to your curbside using a liftgate. The carrier will call you directly ahead of time to schedule a convenient delivery window so you know exactly when to expect it. All we ask is that you give the crates a quick look upon arrival and note any external marks on the driver’s receipt so we can ensure everything is perfect for you.
What power outlet does the chiller require?
It plugs straight into a standard 120V household outlet—no special wiring or electricians required.
Can I plug the chiller into an extension cord?
A direct wall connection is best, but if needed, use a heavy-duty, grounded 12-gauge outdoor extension cord.
Yes, our systems are built for both indoor and outdoor use. For outdoor setups, keep the chiller under a covered or shaded area, shield the electrical connection from direct rain, and use an insulated cover to protect against extreme heat or freezing weather.
With proper chiller filtration and routine sanitation (like ozone), you only need to change the water every 2 to 4 months. Without an active filtration system, we recommend draining and refilling every 1 to 2 weeks.
Note: Any high-quality chiller will feature integrated filtration and built-in ozone to eliminate manual water maintenance.
For beginners, we recommend starting at 50°F–59°F for 2 to 3 minutes. As your body adapts, you can lower the temperature toward 37°F–45°F.
Most experts recommend capping your sessions at 2 to 5 minutes per plunge.