Shipping & Delivery

Most of what we sell ships free anywhere in the contiguous United States.

Some models have a delivery charge set by the manufacturer. Where one applies, it's shown on the product page and in your cart before you check out, so there are no surprises.

Shipping to Alaska, Hawaii or outside the US? Contact us before you order and we'll get you a custom freight quote.

• Processing time: We process orders and send them to the warehouse within 1–2 business days.
• Shipping from the US: Your order ships directly from the manufacturer's US warehouse. Each product page shows an estimated arrival window, and lead times vary by brand.
• Tracking: As soon as your order ships, we'll email you its tracking details.

Saunas and other large items travel by LTL freight (for example UPS Freight, FedEx Freight or a specialist carrier). Smaller items may arrive by regular ground delivery instead.

• Booking a delivery window: When your shipment reaches the local terminal, the carrier will call you to book a delivery appointment.
• Curbside delivery: Freight delivery is curbside. The driver uses a liftgate to lower the crate and leaves it at the end of your driveway or curb. Drivers can't bring items into your home, backyard or garage.
• Flatbed delivery: Some larger outdoor saunas arrive on a flatbed truck. These need to be unloaded on arrival, usually with a forklift or a few helpers, so we'll let you know ahead of time and talk you through what's needed.
• Signing for your delivery: An adult needs to be there to sign, so please make sure someone is available during your delivery window.

• Check before you sign: Inspect the outer crate or box carefully before signing the carrier's delivery receipt.
• Note any damage: If you see damage, such as crushed corners or punctures, write "Subject to inspection – damage noted" on the driver's delivery slip and take clear photos.
• Tell us within 48 hours: Contact us within 48 hours of delivery if anything inside is damaged, and we'll file the carrier claim and arrange replacement parts as quickly as possible.

Please double-check your shipping address at checkout. Once an order is in transit, freight carriers charge for address changes, extra delivery attempts and terminal storage, and these fees are passed on to you. Fees vary by brand; you'll find the details in our Refund and Returns Policy.