Shipping policy

Shipping Policy

At Phoebe Wellness, we partner with premier manufacturers to ship products directly from specialized distribution centers across the United States. Because our wellness equipment ships from various facilities, fulfillment windows and delivery methods vary based on the specific brand and product ordered.

Order Processing & Transit Times

  • Standard Timelines: Most standard orders dispatch within 3 to 5 business days and arrive within 7 to 12 business days following shipment.

  • Manufacturer Variations: Lead times, production schedules, and warehouse processing vary from manufacturer to manufacturer. Specific estimated lead times are noted on individual product pages or provided upon order confirmation.

  • Delivery Estimates: All delivery timeframes provided by Phoebe Wellness or carrier tracking links are estimates and are not guaranteed. We are not liable for transit delays caused by carrier logistics, weather, or supply chain holds.

Curbside Freight Delivery

  • Continental U.S. Standard: Free shipping applies to standard freight deliveries within the continental United States.

  • Curbside Service: Heavy or oversized items ship via LTL (Less-Than-Truckload) freight and are delivered curbside. The driver will lower the shipment off the truck to your driveway or curb using a liftgate.

  • Driver Discretion: Freight drivers are not required to haul pallets up steep driveways, down gravel paths, into garages, or inside residential structures. Any secondary placement is strictly at the individual driver’s discretion.

  • Delivery Appointment: For freight items, the carrier will contact you at the phone number provided at checkout 24 to 48 hours in advance to schedule a delivery window. An adult (18+) must be present to inspect and sign for the shipment.

Delivery Inspection & Damage Protocol To protect your order, please inspect all packages upon arrival before signing carrier documentation:

  1. Packaging Inspection: Examine outer packaging for tears, crushed boxes, or pallet damage before signing the driver's Delivery Receipt (Bill of Lading).

  2. Note Outer Damage: If visible packaging damage exists, write "Damaged upon arrival" directly on the driver's receipt before signing.

  3. Severe Damage: Take 3 to 4 photos of the damaged unit while still on the vehicle, refuse the shipment with the driver, and notify us immediately at hello@phoebe-wellness.com.

  4. Concealed Damage: If packaging appears intact but you cannot inspect contents immediately, write "Subject to inspection for concealed damage" next to your signature.

Note: Unnoted damage claims reported after driver departure cannot be honored by shipping carriers.

Carrier Fees & Delivery Adjustments Customers are responsible for operational carrier fees resulting from post-dispatch changes or missed delivery windows, including:

  • Address Re-Consignment: Fees incurred for modifying the delivery address once an order is in transit (starting at $85.00+).

  • Re-Delivery Charges: Carrier fees for missed pre-scheduled delivery appointments ($95.00+).

  • Terminal Storage: Daily storage fees ($125.00/day) applied by carrier terminals if delivery cannot be scheduled within standard holding windows.